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Next Week on Breaking Through – Mark Goulston -markgoulston
March 16, 2010 – 8PM EST

Breaking Through with Georgiann - Interview with Mark Goulston

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Need to get through to someone today? Try listening

How many conversations today will you try to get through to: customers, clients, employees, colleagues, bosses, directors, managers, vendors not to mention spouses, children, parents, friends and of course yourself?

Probably a more appropriate question would be, how many conversations will you have today where you are not trying to get through to someone? The answer. Probably few.

And after you get through, what next? How often do they change what they’re doing in a positive direction for both them and you?  What would be the effect on your and their productivity if they did?
The secret to this is not what you tell people.  It’s what you enable them to tell you that is critically important to them, that you listen to and care about, and then help them with.

Mark Goulston, M.D. is a business advisor, consultant, trainer and coach trained as a clinical psychiatrist who honed his skills as an FBI/police hostage negotiation trainer who increases people’s ability to get through to anyone.  He is the author of the recently published and best selling book, “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone (AMACOM, $24.95). For more info you can visit Mark’s website here.

Tune in next week and learn more about the art of listening with Georgiann and Mark!

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